Shipping policy

Here is a shorter Shopify-ready version. It keeps delivery risk with your store until the customer accepts delivery, in line with the Consumer Protection Act. (Government of South Africa)

Shipping Policy

Last updated: 30 July 2026

Delivery Areas

Class Ready delivers throughout South Africa to the address provided by the customer during checkout.

Processing and Delivery

Orders are processed after payment has been successfully confirmed.

Estimated delivery is 3–5 business days. Business days exclude weekends and South African public holidays.

Delivery times are estimates and may be affected by courier delays, peak back-to-school periods, public holidays, severe weather, remote locations or circumstances outside our reasonable control.

Shipping Fees

Shipping fees are calculated and displayed at checkout before payment is completed.

Delivery Information

Customers are responsible for providing a complete and accurate delivery address, contact number and recipient details.

Additional delivery charges may apply if an order must be redirected or delivered again because:

  • An incorrect address was provided;

  • Nobody was available to receive the parcel;

  • The customer could not be contacted; or

  • The parcel was not collected.

Tracking

Where tracking is available, the customer will receive tracking information once the order has been dispatched.

Damaged, Missing or Incorrect Orders

Customers must inspect their order after delivery and contact us within 7 calendar days if:

  • The incorrect pack or item was delivered;

  • An item is missing;

  • The parcel arrived damaged; or

  • The parcel appears to have been opened or tampered with.

Please provide your order number and clear photographs of the products, packaging and shipping label.

Approved claims will be handled according to our Return and Refund Policy.

Risk of Loss

Orders remain at our risk until they have been delivered to and accepted by the customer or an authorised recipient.

If the customer instructs the courier to leave the parcel unattended, the customer accepts the risk once it has been delivered according to those instructions, where permitted by law.

Contact Us

For shipping enquiries, contact us:

Email: [customer service email]
Telephone/WhatsApp: [contact number]

Please include your order number.