Return and Refund Policy

Last updated: 30 July 2026

Thank you for shopping with Class Ready. We take care when preparing and checking every stationery pack before it is dispatched.

This Return and Refund Policy must be read together with our other store policies. Nothing in this policy is intended to limit any rights that customers may have under the South African Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or any other applicable South African law.

1. Used or Opened Stationery Packs

Due to the nature of our stationery packs, we cannot accept a change-of-mind return where:

• Any stationery item has been used, written on, sharpened, opened, damaged or altered;

• Packaging, seals, labels or protective coverings have been removed or damaged;

• The stationery pack is no longer complete or in a resalable condition; or

• The customer has mixed the pack’s contents with other stationery.

This restriction does not apply where an item is defective, unsafe, incorrectly supplied or otherwise qualifies for return under applicable South African consumer law.

2. Incorrect Packs or Incorrect Items

Customers must inspect their stationery pack as soon as reasonably possible after delivery.

Where the customer receives the wrong stationery pack, or one or more items inside the pack are different from what was ordered, the customer should contact us within 7 calendar days after delivery.

Customers may request:

• A replacement of the incorrect pack or item; or

• A refund, subject to the return being inspected and approved.

The customer must provide:

• Their full name and order number;

• A description of the problem;

• Clear photographs or a video showing the pack, incorrect items and packaging; and

• Any other information reasonably required to investigate the claim.

Where we confirm that we supplied the wrong pack or incorrect items, we will arrange the appropriate return or collection at our cost.

3. Missing Items

Please contact us within 7 calendar days after delivery if any item is missing from your stationery pack.

The customer must provide clear photographs or a video of:

• The stationery pack as received;

• All items contained in the pack;

• The outer delivery packaging;

• The shipping label; and

• Any damaged or opened areas of the packaging.

We will investigate the claim using the information provided, our packing records and any available parcel information.

Where a missing-item claim is approved, we may:

• Send the missing item;

• Replace the affected pack; or

• Refund the value of the missing item.

4. Incomplete Returns

All items originally received as part of a stationery pack must be returned unless we confirm otherwise in writing.

Where a customer returns a pack but one or more supplied items are missing, used or damaged, we may deduct the reasonable value of those items from the refund, where permitted by law.

No deduction will be made where the customer correctly reported that an item was never received and we approve the missing-item claim.

5. Defective or Damaged Items

If an item is defective, damaged, unsafe or not reasonably suitable for its intended purpose, the customer must contact us as soon as reasonably possible.

Qualifying defective goods may be returned in accordance with the Consumer Protection Act, including the applicable statutory warranty period.

Depending on the circumstances and the customer’s rights under the Consumer Protection Act, the customer may be entitled to:

• A replacement;

• A repair, where appropriate; or

• A refund.

We may inspect the returned item to determine whether the problem was caused by a manufacturing defect, delivery damage, ordinary wear and tear, misuse, negligence, improper storage or accidental damage.

Returns may be declined where the problem was caused by:

• Misuse or abuse;

• Accidental damage after delivery;

• Improper storage;

• Failure to follow the manufacturer’s instructions;

• Normal wear and tear; or

• Alteration or attempted repair by the customer or another person.

Where we confirm that an item was defective, damaged during delivery or incorrectly supplied, we will cover the reasonable cost of returning or collecting it.

6. Change-of-Mind Returns

We do not accept change-of-mind returns for opened, used, incomplete, personalised or specially assembled stationery packs.

Where a statutory cooling-off right applies to an eligible online purchase, the customer must notify us within 7 Days. The goods must be returned in the condition in which they were received.

The customer may be responsible for the direct cost of returning goods under a change-of-mind cooling-off return.

Personalised, customised or specially made packs may be excluded from change-of-mind cancellation rights.

7. Return Procedure

A return may not be sent back without first contacting us and receiving return instructions.

To request a return, email [returns email address] or contact us at [contact number] with:

• Your name;

• Your order number;

• The reason for the return;

• Photographs or videos of the goods and packaging; and

• Whether you are requesting a replacement, repair or refund.

If the return is approved, we will provide the applicable return instructions.

Unauthorised returns sent without contacting us may be delayed or refused where permitted by law.

Customers should package returned items securely. We are not responsible for damage caused by inadequate return packaging arranged by the customer.

8. Refunds

Once a returned pack has been received and inspected, we will notify the customer whether the refund has been approved.

Approved refunds will be made to the original payment method unless another method is agreed to or required by law.

Banking and payment-provider processing times are outside our control. It may take additional business days for the refund to appear in the customer’s account after it has been processed.

Original delivery charges will only be refunded where required by law or where the return resulted from our error, an incorrect order or qualifying defective goods.

9. Replacements

Approved replacements are subject to stock availability.

Where the same pack or item is unavailable, we will contact the customer to arrange:

• A suitable replacement of equal value;

• A refund; or

• Another remedy agreed upon with the customer.

Replacement delivery estimates begin once the return has been approved and the replacement has been prepared.

10. Delivery Timeframes

Estimated delivery takes approximately 3–5 business days, unless another timeframe is displayed during checkout or communicated to the customer.

Business days exclude Saturdays, Sundays and South African public holidays.

Delivery timeframes are estimates and may be affected by:

• Courier delays;

• Public holidays or peak shopping periods;

• Severe weather;

• Incorrect or incomplete delivery information;

• Remote or outlying delivery locations; or

• Events outside our reasonable control.

Customers must provide a complete and accurate delivery address and ensure that someone is available to receive the order.

If we cannot deliver an order within the agreed or a reasonable period, we will communicate with the customer and provide the remedies required under applicable South African law.

11. Non-Returnable Items

Subject to the customer’s statutory rights, we do not accept returns of:

• Used stationery;

• Opened consumable stationery products;

• Items that have been written on, sharpened or altered;

• Incomplete stationery packs;

• Personalised or customised stationery;

• Clearance or final-sale items returned only because the customer changed their mind;

• Items damaged after delivery through misuse or negligence; or

• Products returned without reasonable proof of purchase.

12. Order Evidence and Fraud Prevention

We reserve the right to review order records, photographs, videos, packing records, parcel weights and courier information when investigating a return, missing-item or incorrect-order claim.

Fraudulent, misleading or dishonest claims may be refused and may be reported to the relevant payment provider or authorities.

This clause does not limit a customer’s legitimate rights under South African law.

13. Contact Us

For return or refund enquiries, contact us: 

Email: [returns email address]
Telephone/WhatsApp: [contact number]

Please include your order number in all correspondence